Limited Warranty
Duncan Stuart Todd, Ltd. (DST) warrants to the original purchaser that all DST manufactured products sold and delivered to the original purchaser shall be free from defects in material and workmanship for one year from the date of purchase. Non-DST manufactured products are subject to the appropriate manufacturer’s warranty. To initiate a warranty claim process, the buyer must obtain a Warranty Claim Process Number (WCPN) from DST within the warranty period.
DST’s sole obligation under this warranty shall be, at its option, to repair, replace or refund the price of any DST manufactured product which is proved to violate such warranty. DST shall not be responsible for any incidental, special or consequential damages, including without limitation, lost profits or the cost of repairing or replacing property which is damaged if this product does not work properly, other costs resulting from labor charges, delays, vandalism, negligence, fouling caused by foreign material, damage from adverse water conditions, chemical, or any other circumstances over which DST has no control.
This warranty does not cover cosmetic damage or ordinary wear and tear, damage or non-functionality that results from incorrect installation, failure to follow instructions supplied with the product, accident, misuse, abuse or other external causes or damage or non-functionality caused by modifications or service by anyone other than DST unless approved by DST prior to the modifications or service taking place.
For any approved WCPN, DST will issue shipping instructions for return of the claimed defective part or product to DST or to the designated vendor’s address at buyer’s expense, transportation charges pre-paid. Failure to return the claimed defective part or product within fifteen (15) business days will result in a charge for the full price of the exchanged item should it be shipped as part of the Warranty Claim Process.
Duncan Stuart Todd, Ltd. P.O. Box 3578 Boulder, Colorado 80307